Giftproof docs

FAQ and support

Does Buy it now get the gift?

No. Buy it now and express checkout buttons on product pages, and cart links that go straight to checkout, skip the cart, so those orders do not get the gift. See Themes and compatibility.

Does a discount code take the gift away?

When you count spend after discounts (the default), yes, if the code takes the cart below your minimum: the app removes the gift from the cart, and the checkout safety check asks the shopper to remove it before paying. When you count before discounts, a code does not change whether the cart reaches your minimum, but a code that does not combine with the gift can still replace it (see Gift rules).

Can one gift unlock another?

No. Gift cards and the free gifts themselves never count toward the minimum.

Which themes does it work with?

It is tested on the Horizon and Dawn themes. On other themes a cart drawer may need a page refresh to show the gift. The progress block needs an Online Store 2.0 theme.

Does it work with headless storefronts or Point of Sale?

No. It needs the Online Store sales channel.

Can shoppers pick their gift?

No. Each gift is the one product variant you pick. You can run several gifts with different minimums.

What if the gift sells out?

An out of stock gift is not added, and the progress message stops promising it once it finds the gift sold out. After you restock, it can take about 10 minutes before shoppers who already saw it out of stock get it.

What happens if I uninstall?

Pause your gifts first. After uninstall, a gift left in a shopper's cart is charged at its normal price. See Uninstalling.

Support

Email giftproof@taskivator.com. To help us answer quickly, open Diagnostics in the app and copy the support summary into your message.